Terms and Conditions
TERMS & CONDITIONS
Dragonfly Counselling
Last Updated: June 2026
1. Introduction
Welcome to Dragonfly Counselling. By accessing and using this website, you agree to be bound by these Terms & Conditions.
If you do not agree with any part of these terms, please do not use this website.
2. About Dragonfly Counselling
Dragonfly Counselling is a sole trader counselling practice providing emotional wellbeing support and counselling services.
The information contained on this website is provided for general information purposes only and should not be considered medical, psychiatric, legal, or emergency advice.
3. Use of This Website
By using this website, you agree to:
Use the website lawfully and respectfully.
Not attempt to gain unauthorised access to any part of the website.
Not introduce malicious software, viruses, or harmful content.
Not reproduce, distribute, or copy website content without permission.
4. Enquiries and Counselling Services
Submitting an enquiry through this website does not establish a counselling relationship.
A counselling relationship only begins after an initial consultation and mutual agreement to work together.
Dragonfly Counselling reserves the right to decline or discontinue services where it is considered that another service would be more appropriate for your needs.
5. Confidentiality
Dragonfly Counselling is committed to maintaining client confidentiality.
Information shared during counselling sessions will remain confidential except where:
There is a serious risk of harm to yourself or another person.
There are safeguarding concerns involving a child or vulnerable adult.
Disclosure is required by law or court order.
Professional supervision is required in accordance with ethical practice (client identities remain anonymous wherever possible).
Where appropriate, concerns will be discussed with you before information is shared.
6. Website Information
Every effort is made to ensure information on this website is accurate and up to date. However, Dragonfly Counselling does not guarantee the completeness, accuracy, or reliability of any information provided.
Website content may be updated or amended without notice.
7. External Links
This website may contain links to external websites for additional information and support.
Dragonfly Counselling is not responsible for the content, availability, or privacy practices of external websites.
8. Limitation of Liability
To the fullest extent permitted by law, Dragonfly Counselling accepts no liability for any loss, damage, or inconvenience arising from:
Use of this website.
Reliance upon information contained on this website.
Temporary unavailability of website services.
Nothing in these Terms excludes liability where exclusion is not permitted by law.
9. Intellectual Property
All content on this website, including text, logos, images, graphics, and design elements, remains the property of Dragonfly Counselling unless otherwise stated.
Content may not be copied, reproduced, distributed, or used without prior written permission.
10. Privacy
Use of this website is also governed by the Dragonfly Counselling Privacy Policy.
Please refer to the Privacy Policy page for details of how personal information is collected, used, stored, and protected.
11. Crisis and Emergency Support
Important Notice
Dragonfly Counselling is not a crisis service and does not provide emergency support.
If you require urgent assistance, please contact one of the services below.
Emergency Services
Call 999 immediately if:
Your life or someone else's life is at risk.
You have seriously harmed yourself.
You are unable to keep yourself safe.
You are experiencing immediate danger.
If you cannot speak during a 999 call, dial 999 and press 55 when prompted.
Adult Mental Health Crisis Support (18+)
NHS Mental Health Crisis Support
Call 111 and select Option 2
Available 24 hours a day for urgent mental health support.
Release the Pressure
0800 107 0160
Free confidential emotional support for adults aged 16+ across Kent and Medway, available 24 hours a day.
Samaritans
116 123
Free, confidential support available 24 hours a day, 365 days a year.
Shout Crisis Text Service
Text SHOUT to 85258
Free, confidential mental health support by text, available 24/7.
Support for Children and Young People
Childline
0800 1111
Free, confidential support for anyone under 19 years old.
YoungMinds Crisis Messenger
Text YM to 85258
Free crisis support by text for young people.
Kent & Medway Children and Young People's Mental Health Service (CYPMHS)
0800 011 3474
Mental health support for children, young people, and families.
Domestic Abuse Support
National Domestic Abuse Helpline
0808 2000 247
24-hour confidential support for women experiencing domestic abuse.
Men's Advice Line
0808 801 0327
Confidential support for men experiencing domestic abuse.
In an Emergency
If you are in immediate danger, call 999.
Local Mental Health Support in Thanet
Thanet Safe Haven
07850 655877
Out-of-hours mental health support for adults aged 16+ in Thanet and East Kent.
NHS Talking Therapies Kent and Medway
Free NHS counselling and talking therapy services for adults registered with a GP in Kent and Medway.
Speak to your GP or self-refer via NHS Talking Therapies.
12. Contact Form Notice
Please do not submit highly sensitive personal information, medical details, or crisis information through the website contact form.
The contact form is intended for general enquiries and appointment requests only.
If you require urgent support, please use the emergency contacts listed above.
13. Changes to These Terms
Dragonfly Counselling reserves the right to amend these Terms & Conditions at any time.
Any updates will be published on this page and take effect immediately upon publication.
14. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts of England and Wales.
Contact
Dragonfly Counselling
Email: tanithecounselling@gmail.com
Website: www.dragonfly-counselling.co.uk