Privacy Policy

Dragonfly Counselling
Last Updated: 20/06/2026

Introduction

Dragonfly Counselling is committed to protecting your privacy and handling your personal information with care, sensitivity, and confidentiality.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, enquire about services, or participate in counselling sessions, support groups, workshops, or other activities.

Who We Are

Business Name: Dragonfly Counselling

Business Type: Sole Trader

Email: tanithecounselling@gmail.com

Website: www.dragonfly-counselling.co.uk

For any questions regarding this Privacy Policy or your personal information, please contact us using the details above.

Information We Collect

Information You Provide

We may collect:

Name
Email address
Telephone number
Postal address (where relevant)
Emergency contact details (where relevant)
Information submitted through website contact forms
Information provided during enquiries, bookings, counselling sessions, support groups, or consultations

Special Category Data

As a counselling and support service, we may collect sensitive personal information relating to:

Physical or mental health
Emotional wellbeing
Family circumstances
Experiences of domestic abuse or trauma
Other information relevant to providing support services

This information is treated with the highest level of confidentiality and processed in accordance with UK data protection laws.

Website Information

We may automatically collect:

IP address
Browser type
Device information
Pages viewed
Date and time of website visits

How We Use Your Information

We use your information to:

Respond to enquiries
Arrange appointments and consultations
Deliver counselling and support services
Maintain client records
Communicate important service information
Manage bookings and registrations
Improve our website and services
Meet legal and professional obligations

Legal Basis for Processing

We process personal information under the following lawful bases:

Contract

To provide counselling and support services requested by you.

Legitimate Interests

To manage and improve our services and respond to enquiries.

Consent

Where you have provided explicit consent, particularly for sensitive personal information.

Legal Obligations

Where required by law or professional requirements.

Confidentiality

Information shared during counselling sessions is confidential.

However, confidentiality may be breached where:

There is a serious risk of harm to yourself or others
There are safeguarding concerns involving a child or vulnerable adult
Disclosure is required by law or court order

Where possible, any necessary disclosure will be discussed with you first.

How We Store Your Information

We take reasonable technical and organisational measures to keep your information secure.

Records may be stored:

Electronically using password-protected systems
In secure physical storage where applicable

Only authorised individuals will have access to your information.

How Long We Keep Information

Client records are retained for a period consistent with professional counselling standards and legal requirements.

After this period, records will be securely destroyed or deleted.

If you contact us but do not become a client, your information will only be retained for as long as necessary to deal with your enquiry.

Sharing Information

Dragonfly Counselling will never sell your personal information.

Information may only be shared:

With your consent
Where legally required
For safeguarding purposes
With professional advisers where necessary and appropriate

Any third parties used to support business operations are required to maintain confidentiality and data security.

This website may use cookies to improve your browsing experience and website functionality.

Cookies help us understand how visitors use the website and improve its performance.

You can disable cookies through your browser settings if you prefer.

Your Rights

Under UK GDPR, you have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of information where appropriate
Restrict processing
Object to processing
Withdraw consent where consent is relied upon
Lodge a complaint with the Information Commissioner's Office (ICO)

Complaints

If you have concerns about how your information is handled, please contact Dragonfly Counselling first.

You may also contact the:

Information Commissioner's Office (ICO)

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements or business practices.

The latest version will always be available on this website.

Additional note for a counselling website

Please do not include detailed confidential or crisis information in this contact form. This form is intended for enquiries only. If you or someone else is at immediate risk of harm, contact emergency services on 999.